Clinical Quality

The Louisiana Primary Care Association is proud of the fact that Community Health Centers offer the highest quality of patient care at an affordable cost. LPCA's clinical quality program is designed to assist Louisiana's FQHCs by providing technical assistance in various clinical areas. We seek to ensure that all of our members have the tools they need to continue providing exceptional care to the more than 489,000 Louisiana recipients that depend on their services.

LPCA's Clinical Quality department works to develop programs and activities that focus on: quality performance improvement, risk management, corporate compliance, PCMH certification, FTCA, and front desk training. With the help of national and statewide partners, LPCA hosts trainings and webinars throughout the year. We host quality driven workshops and seminars in the areas of billing and coding, evaluation & quality management, and the Uniform Data System.

We seek to ensure that all of our members have the tools they need to continue providing exceptional care to the more than 489,000 Louisiana recipients that depend on their services.

LPCA's Clinical Quality department works to develop programs and activities that focus on: quality performance improvement, risk management, corporate compliance, PCMH certification, FTCA, and front desk training. With the help of national and statewide partners, LPCA hosts trainings and webinars throughout the year. We host quality driven workshops and seminars in the areas of billing and coding, evaluation & quality management, and the Uniform Data System.

Quality Improvement

Assisting with the compilation and aggregation of data for Performance Improvement Initiatives
Implementing customer service programs that help in identifying deficiencies
Creating action plans based on patient satisfaction survey scores

Performance Improvement

Conducting work flow analysis, time and motion studies to collect quantitative and qualitative work data
Reviewing data collection methodologies to enhance and sustain improvement opportunities
Performing detailed data analysis including trend identification and root cause analysis

Risk Management

Investigating and documenting incidents and communicating risk potentials
Preparing statistical reports of individual, aggregate and departmental data measuring the type and scope of incidents
Presenting educational programs on risk management to physicians and staff

Corporate Compliance

Coordinating compliance audits to ensure ethical behavior is maintained
Investigating possible violations and reporting with corrective action plan to FQHC leadership