Medicaid Patient Information

Medicaid eligibility reviews are returning.

We want everyone who is eligible for Medicaid to maintain their coverage.

If you have not received a pink letter from Medicaid or the Louisiana Department of Health by April 1, please contact Medicaid right away. It means we do not have your current contact information on file.

Make sure Medicaid has your current contact information, including your mailing address, phone number, cell phone number and email address, so you receive important information about your health insurance coverage.

Check your mail and if you get a letter from Louisiana Medicaid, read the letter and follow the instructions in the letter. The letter will almost always require you to send Medicaid documentation or information.

If you do not provide the information requested you could lose your health insurance coverage even if you are still eligible.

Members can visit to learn how to update their contact information. Ways to make changes to their contact information include:

  • logging on to
  • emailing
  • calling their health plan on the number on their ID card
  • calling Medicaid’s Customer Service Center at 1-888-342-6207. Assistance is available Monday through Friday, 8 a.m. – 4:30 p.m.
  • in-person help is available at all regional Medicaid offices. For the nearest office, visit